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How master303 Protects Your Personal Data

This Privacy Policy explains exactly what data master303 collects when you open an account, make deposits via DANA, OVO, GoPay or QRIS, and use our lobby — and…

Encrypted account dataDANA, OVO, GoPay & QRIS transaction privacyNo data sold to third partiesRight to request deletionCookie controls available

Explore the Lobby Read FAQ

What Data We Collect and Why

master303 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open a master303 account, we collect the information you provide during registration — your name, email address, phone number and preferred payment method, whether that is DANA, OVO, GoPay or QRIS. We also log transactional metadata: deposit timestamps, withdrawal requests and session durations. This

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data is used solely to operate your account, process payments and comply with our obligations. We do not collect data beyond what is operationally necessary. Access to and use of this platform depends on local law, and data handling follows the same jurisdiction-dependent framework. We retain
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payment-linked records for a period required by financial compliance obligations; non-essential session data is purged on a rolling 90-day cycle.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct or delete the personal data we hold on your account, our support team is available 24 hours a day, seven days a week. You can reach us through live chat directly inside the member dashboard, by email at our dedicated privacy address, or via WhatsApp for players in Bandung and across Indonesia who prefer a faster mobile channel. All privacy requests are acknowledged within 24 hours and resolved within 7 working days.

Team online

Live Chat

Access live chat from inside your member dashboard at any time. Our agents are available around the clock and can pull up your account data record on request during the session.

Email Privacy Request

Send a formal data access or deletion request to our privacy email. We acknowledge every email within 24 hours and complete the review within 7 working days, as our policy requires.

WhatsApp Support

Prefer a mobile channel? Reach our support team via WhatsApp. Useful for quick identity verification steps before we process a data amendment or account-linked payment query.

DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

master303 applies layered security and transparent data practices across every part of your account.

End-to-End Encryption

All data transmitted between your device and our servers is encrypted using TLS 1.3. This applies to login sessions, payment instructions via DANA or QRIS, and account-settings changes you make on mobile or desktop.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can review and withdraw consent for non-essential cookies at any time through the cookie preferences panel in your account settings.

Account Security Steps

Two-step verification is available for every account. We strongly encourage you to activate it under Security in your member dashboard — it takes under two minutes and adds a second layer that protects your data and your stored payment methods.

Data Retention Policy

We keep financial transaction records — including DANA, OVO, GoPay and QRIS deposits and withdrawals — for the period required by applicable financial rules. Non-transactional session data is deleted on a rolling 90-day schedule.

No Third-Party Data Sales

We do not sell, rent or trade your personal data to third-party marketers. Data shared with payment processors like OVO or GoPay is limited to what those processors require to complete your specific transaction.

Data Amendment Requests

You have the right to request a copy of the data we hold, ask us to correct inaccuracies, or request deletion where local law permits. Submit your request via live chat or email and we will respond within the timelines stated in this policy.

Your Privacy Policy Questions, Addressed Directly

The questions below reflect what our account holders most commonly ask about how their data is handled on master303. If your question is not covered here, our 24/7 live chat team can walk you through any specific privacy concern tied to your account.

We collect your name, email address, phone number and chosen payment method — DANA, OVO, GoPay or QRIS. We also log device identifiers in anonymised form and transactional metadata such as deposit and withdrawal timestamps tied to your account.

We share data only with payment processors — such as DANA or GoPay — and only the minimum required to complete your transaction. We do not sell or rent your data to advertisers, data brokers or any unrelated third party, ever.

Financial records linked to DANA, OVO, GoPay and QRIS transactions are kept for the period required by applicable financial compliance rules. General session data not tied to payments is purged on a rolling 90-day cycle automatically.

Submit a data access request via live chat in your member dashboard or by email to our privacy address. We acknowledge requests within 24 hours and deliver your data summary within 7 working days of verifying your identity.

Yes. Where local law permits, you can request deletion of non-transactional personal data. Contact us via live chat or email with your account details. Note that financial records required under compliance rules cannot be deleted before their mandatory retention period ends.

We use session cookies to maintain your logged-in state and analytics cookies to improve page load performance. Non-essential cookies can be reviewed and switched off at any time through the cookie preferences panel inside your account settings.

On account closure, non-essential profile data is deleted within 30 days. Transaction records tied to DANA, OVO, GoPay or QRIS deposits and withdrawals are retained only for the legally required compliance period, then permanently removed from our systems.

How master303 Protects Your Personal Data

Reach Us About Your Privacy Rights

Live Chat

Email Privacy Request

WhatsApp Support

Six Ways We Protect Your Account Data

End-to-End Encryption

Cookie Controls

Account Security Steps

Data Retention Policy

No Third-Party Data Sales

Data Amendment Requests

Your Privacy Policy Questions, Addressed Directly

01 What personal data does master303 collect when I open an account?

02 Does master303 share my data with any third parties?

03 How long does master303 keep my account and payment data?

04 How can I request a copy of the data master303 holds about me?

05 Can I ask master303 to delete my personal data?

06 Does master303 use cookies, and can I control them?

07 What happens to my payment data if I close my master303 account?

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