Reference

Terms & Conditions That Govern Your Account

Every account on master303 operates under these Terms & Conditions, which set out your rights, your obligations, and how we manage your relationship with this platform for Indonesia…

Applies to all Indonesia accountsCovers DANA, OVO, GoPay & QRIS transactionsUpdated when regulations changeContact support 24/7 with questionsDepends on local law
master303 Terms & Conditions That Govern Your Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear — whether you are reading them for the first time in Bandung or reviewing them before a large withdrawal — our support team is available around the clock to walk you through the specific wording. You can reach us via live chat, email or our dedicated Telegram channel, all of which connect to a trained account specialist, not an automated script.

Team online

Live Chat

Available 24 hours a day, 7 days a week. Type your question about any clause and a specialist responds within minutes directly inside the platform interface on desktop or mobile.

Email Support

Send a detailed query to our support address and expect a written response within 4 hours. Email is the right channel when you need a documented record of our reply regarding a specific term.

Telegram Channel

Our Telegram handle connects you to a live agent for fast back-and-forth on account-specific questions, including clarification on payment term clauses tied to DANA, OVO, GoPay or QRIS.

ACCOUNT SECURITY & DATA

How We Handle Data, Cookies and Account Access

Transparency about data handling is a core part of our Terms & Conditions. We collect only what is necessary to operate your account, process payments via DANA, OVO, GoPay and QRIS, and…

Data Collection Scope

We collect your registration details, transaction records and session logs strictly to operate your account. We do not sell your personal data to third parties under any circumstance described in these terms.

Cookie Policy

Cookies on master303 are used for session authentication and platform performance tracking only. You can adjust cookie preferences in your browser settings; opting out of non-essential cookies does not affect account access.

Account Security Practices

Two-step verification is available for all accounts. We strongly encourage enabling it immediately after registration; any suspicious login attempt triggers an automatic lock and an email alert to your registered address.

Data Retention Period

Transaction and account data is retained for the period required under applicable Indonesian regulations. After your account is closed, data is stored securely for the legally mandated window, then deleted.

Who to Contact for Data Requests

To request a copy of your data, correct inaccuracies, or ask for deletion where local law permits, contact our data team via email. We process verified requests within 14 business days.

How to Request Changes to Your Terms

You cannot unilaterally alter these Terms & Conditions, but you may submit a formal query if you believe a clause has been applied incorrectly. Our compliance team reviews such queries within 7 business days.

Frequently Asked Questions About These Terms

The questions below reflect what people ask most often when reviewing the Terms & Conditions for an account on master303. If your question is not covered here, live chat is available around the clock to give you a specific, clause-level answer.

Yes. Every transaction on your account — whether you deposit or withdraw via DANA, OVO, GoPay or QRIS — is governed by these terms. Payment-specific rules are detailed in the transactions section of the full document.

We notify you by email and via an in-platform message before any update takes effect. Continuing to use your account after the effective date means you accept the revised terms. You may close your account if you do not agree.

Eligibility depends on local law in your specific region of Indonesia. It is your responsibility to confirm that accessing this platform is permitted under the laws that apply to your location before opening or using an account.

Send a written request to our data team via the email address listed in the support section. We verify your identity, then deliver a copy of your data within 14 business days, where local law permits that right.

Submit a formal written query through email or live chat. Our compliance team reviews account-level term disputes within 7 business days and responds with a clause-specific explanation and any corrective action taken.

Session authentication cookies are required for your account to function. Non-essential performance cookies can be disabled in your browser. Disabling non-essential cookies does not restrict access to games, payments or account settings.

We retain your data for the period required by applicable Indonesian regulations after account closure. Once that mandatory window expires, your personal records are securely deleted in line with our data retention policy.